All ships disappear on live map when leaving past track

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Patrick Schneider

• January 06, 2022 17:27

Hi guys,

for quite a while now and no matter what device or browser I use, I get the following bug:

As soon as I leave the past track mode of any ship, all the ships on the live map disappear (including the tracked vessel itself). Because of that, I have to refresh the live map every time I want to track another vessel which is quite annoying.

Could you please help me with this issue? Thanks!

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  Marc Servranckx

  • January 06, 2022 19:18

  Dear all,

  Same issue here... ! ! !

  Regards

  Marc

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  Vasiliki

  • January 07, 2022 10:07

  Hello all,

  Thank you for reporting this.

  As I was not able to reproduce the issue you are describing, could you please be so kind as to share with us a video recording of your actions, so as for me to further review the case?

  You can share your video at customersupport@marinetraffic.com

  Thank you in advance for your response and collaboration.

  Kind regards,

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  Marc Servranckx

  • January 08, 2022 08:43

  Dear Patrick,

  Can you please make the video recording ?

  Best regards

  Marc

   

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  Patrick Schneider

  • January 08, 2022 09:51

  Hi Marc,

  I already sent the videos I made to the customer support mail address.

  Regards,

  Patrick

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  Marc Servranckx

  • January 08, 2022 12:21

  Dear Patrick,

  Thank you very much for sending the video ! ! 

  Can you keep me posted on the follow-up given by MarineTraffic ?

  Kind regards out Belgium

  Marc

   

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  Patrick Schneider

  • January 09, 2022 09:42

  Hi guys,

  thanks for solving the problem, works perfectly again.

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  Vasiliki

  • January 18, 2022 14:38

  Hello Patrick,

  Thank you for confirming the proper operation of the tool.

  I hope that if there is anything else I can help you with, you won't hesitate to let me know.

  Kind regards,

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