Account not updating purchases on my ipad

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James Smith

• January 16, 2022 18:36

I just got the starter plan on my iPhone and it’s showing that I purchased it.   But when I try and access my account on my iPad, it says I am logged on, but not as a starter plan member.  Any thoughts?

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  Anastasiya (she/her)

  • January 17, 2022 15:11

  Hello James, 

  Thank you for reaching out. 

  I have sent you an email asking for some additional information. Please check and respond. 

  Looking forward to hearing from you. 

  Kind regards, 

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  Chris Donnelly

  • July 12, 2022 12:56

  I’m having the same problem. 

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  Vasiliki (she/her)

  • July 14, 2022 11:01

  Dear Chris,

  Thank you for your post.

  Can you please clarify if you had purchased the in-app service, Starter Plan or the old paid version of our App, in the past?

  Any additional information would be helpful.

  Kind regards,

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  Chris Donnelly

  • July 14, 2022 11:25

  Hi. I have had it for many years. So I think it would be the old paid version 

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  Vasiliki (she/her)

  • July 15, 2022 14:25

  Dear Chris,

  Thank you for your clarification.
  
  I understand that you had installed the paid version of the mobile app in the past.
  
  I would like to inform you that we launched the Free Mobile App version, more than one year ago, which provides some of the basic features of MarineTraffic.
  
  Additionally, we designed the Starter Plan, which is a new feature of the app, that allows users with a small cost to access even more details than the old paid app.
  
  For those users who have purchased the app previously, the Starter Plan was provided for free.
  
  However, for some reason, which may be probably a device change, the in-app service has been removed from your mobile app account.

  Could you please clarify if you have recently changed your device?

  I remain at your disposal,

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