iPhone and iPad mini

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Russell Eden

• February 03, 2022 18:45

I’ve used MarineTraffic for years on iPhone. It’s wonderful. I now also have an iPad Mini, but I Ben logged in the app tells me I need to pay. So I paid £10, via my iPhone, and I still can’t use the app on the iPad mini. Why is this?

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• Official comment

  

  Vasiliki

  • February 04, 2022 15:23

  Hello Russell,

  Thank you for contacting MarineTraffic.

  I would like to inform you that as long as you have purchased our in-app Starter Plan, via App Store, under an Apple id, the in-app service will be linked with your iOS devices that are connected to this id.

  Please make sure you are logged in under the same credentials on all devices.

  Additionally, under My Account, you will find the option RESTORE PURCHASES, as shown here:

  

  Feel free to click on this tab, as well.

  I hope this helps.
  I will be glad to further assist you.

  Kind regards,

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  Russell Eden

  • February 04, 2022 18:15

  Hi. I’ve tried all that several times and it doesn’t work. What else could be wrong?

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  Vasiliki

  • February 08, 2022 14:25

  Hello again Russell,

  I can see that one of my colleagues is also working on your request, so please feel free to continue your communication with her, through the email thread, you have started.

  I hope you will resolve any issue soon.

  Kind regards,

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