Vessel Details and My Fleet blank screen

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Neil Wiggins

• February 10, 2022 11:49

When logged on via Chrome browser: I go to Explore my fleet and I get a blank grey screen. The same happens when I search for individual vessels. The live map shows as a map, but as soon as I search it for one of my vessels it goes grey.

When logged in via TOR Browser everything works fine.

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• Official comment

  

  Alexa

  • February 11, 2022 04:49

  Hello Neil, 

  Thank you for contacting us. 

  I have checked this with the team and from what they have shared with me, there is currently no known issue using the website via a chrome browser. 

  As such, would you please be kind enough to try clearing the cache and cookies of your browser? 
  
  Here are some guides to walk you through:
  http://www.wikihow.com/Clear-Your-Browser's-Cache
  http://www.wikihow.com/Clear-Your-Browser's-Cookies
  
  Please note that in order to keep the passwords you may have saved in your browser, you should ensure to select only some options:
  -Browsing history
  -Download history
  -Cookies and other site data
  -Cached images and files
  
  If you are still facing issues after that, can you please provide a screenshot of what is happening?
  
  Please let me know how it goes and I look forward to hearing from you. 
  
  Kind regards, 

   

  Alexa

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  Neil Wiggins

  • February 11, 2022 08:43

  Thank you Alexa. All sorted 

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