Starter Plan

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Caleb Brown

• March 12, 2022 23:31

Hello, so I just got a new iPhone and downloaded the app and logged in, it says I don’t have any purchases but when I go to my old phone/laptop logged into the same account it says I have the starter plan. Can anyone help?

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  Anastasiya (she/her)

  • March 18, 2022 14:54

  Hello Caleb, 

  Thank you for reaching out. 

  I would like to explain that the MarineTraffic app has been changed to the freemium app last February 2021 and as a result, it is now free to download by everyone while some of its features became paid features.

  Despite this change, we had, of course, considered users that have paid for the app in the past such as yourself. As such, we provided the Starter Plan for free indefinitely to users who paid for the app in the past as long as they keep the same mobile device where they purchase the app in the first place. 

  That is the reason you cannot see the service under your new device but still have it under the old one. 

  I hope the above clarifies the case. 

  Let me know if any further assistance or clarifications are needed. 

  Kind regards, 

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  gs!364Sk2Kh deck

  • October 17, 2022 05:16

  Hi

  So when I purchased the starter plan in May 2022 I actually purchased an item that was in fact free?

  Thanks

  Graham

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  Permanently deleted user

  • October 17, 2022 14:48

  Dear Graham,

  Thank you for contacting MarineTraffic Support. My name is Christina, and I would be more than happy to assist you with your query today.

  From what I gather, you would like to understand what the discrepancy is between users that have access to the application for free, and the Starter Plan subscribers such as in this case.
  
  Kindly note that the Starter Plan, which was designed when the free mobile app launched, is a feature of the app, that allows users with a small cost to access advanced mobile app details. It includes a vast number of advanced features such as the below list:

  • Extended Vessel Info Details
  • Extended Port Info Details
  • Density Maps
  • Weather Maps - wind Barbs & contours
  • Area Statistics
  • Advanced Search
  • Past Track
  • Route Forecast
  • Extended Vessel Options
  • Vessels Near Me
  • Augmented Reality
  • Route Planner

  Let me clarify that since you purchased the Starter Plan or any in-app service in May 2022, you have the ability to access the features of the account in any device that is to your email, and you will be able to use it on any mobile device in the future in contrast to legacy users that have the free version that can only access it on the device they firstly installed it from.

  Please let me know if you have any further questions in regards to this!

  Best Regards,

  Christina

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  gs!364Sk2Kh deck

  • October 17, 2022 23:33

  Hi Christine,

  Many thanks. As I have not used the free version I was not aware of what I was getting that was not in the free version.

  Regards

  Graham

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  Permanently deleted user

  • October 18, 2022 12:51

  Dear Graham,

  Thank you for reaching back out.

  I am glad to have been of assistance, and please do not hesitate to reach back out if you have any further questions.

  Have a great day ahead!

  Kind Regards,

  Christina

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  Hans Chr. Flaathen

  • August 04, 2023 21:33
  • Edited

  But then What about this anoying advertises in the bottom???

  I have the starter plan purchased earlier and have used it on several iPhones and one iPad, now I have a new iPad and starter plan is not longer active on this new unit. It’s still working on my iPhone… it looks like I can buy the starter plan again on the new iPad 😒

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