Mrs Ursula Schafer

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Ursula Schafer

• July 22, 2022 04:38

I have paid for satellite access to Tango MMSI 503120380. But it does not show up at all. Can you please explain?

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• 

  Anastasiya

  • July 22, 2022 14:34

  Hello Ursula, 

  Thank you for reaching out. 

  It is my understanding that you have purchased the in-app service Access Plus 24 through the mobile app. Correct me if I am wrong. 

  Allow me to explain that this service is only available through the App. It works for the vessel you selected upon purchasing it and it lasts for 24 hours.

  I have also checked the vessel details and can see that her latest position report has been received about 1 hour ago:  22-07-2022 13:28 UTC. 

  Could you please share the screenshot of what you see in the app? 

  Looking forward to hearing from you. 

  Kind regards, 

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