Don't recognise my payed for plan on a new device

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Mike A

• October 29, 2022 01:58

Bought a new tablet and installed the app and logged in. But my payed för plan is not recognised. Why?

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  Permanently deleted user

  • November 11, 2022 23:55

  Dear Mike,

  Thanks for reaching out.

  May I kindly ask you the name of the plan purchased, the date or year that you purchased and if you changed the device from a different operating system, e.g. iOS to Android or vice-versa?

  Thank you in advance.

  Kind regards,

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