Cannot restore my purchase in my new iPhone

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Giuseppe Barca

• December 28, 2022 02:01

Hello Ny name is Giuseppe Barca, eMail: bargiu2@gmail.com About 2,5 years ago I have purchased Starter Plan for my apple device iPhone XS, now i have changed my phone to a new one iPhone 13 Pro Max and I have installed Marne Traffic app. I logged in with same apple id username & password showing Starter Plan “NO PURCHASE YET”. I tried to Restore Puchases, but nothing happens. I will be happy if you can add the Starter Plan to my new device iPhone 13 Pro Max. The #deviceid for my new iPhone is: 7D451389-FFBD-4506-B8A0-43C601764A1A I hope you can help me Greetings. Giuseppe Barca

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  Permanently deleted user

  • January 07, 2023 00:22

  Dear Giuseppe,

  First of all, apologies for the late reply.

  Thanks for reaching out.

  I understand that you have purchased our mobile app in the past.

  I would like to inform you that we launched the Free Mobile App version, some years ago, which provides some of the basic features of MarineTraffic.

  Additionally, we designed the Starter Plan, which is a new feature of the app, that allows users with a small cost to access even more details than the old paid app.

  For those users who have purchased the app previously, the Starter Plan was provided for free.

  However, since you change your device, the in-app service was not transferred under the redownloaded app. This happened because the in-app service was linked to a specific device.

  Let me clarify that in case you purchase the Starter Plan or an in-ap service, now, it will be accessible to any device that is linked with your Google Play account, and you will be able to use it on any android device in the future.

  I hope it clarifies.

  We remain at your disposal.

  Kind regards,

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