Cannot restore my purchase in my new iPhone


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    Permanently deleted user

    Dear Giuseppe,

    First of all, apologies for the late reply.

    Thanks for reaching out.

    I understand that you have purchased our mobile app in the past.

    I would like to inform you that we launched the Free Mobile App version, some years ago, which provides some of the basic features of MarineTraffic.

    Additionally, we designed the Starter Plan, which is a new feature of the app, that allows users with a small cost to access even more details than the old paid app.

    For those users who have purchased the app previously, the Starter Plan was provided for free.

    However, since you change your device, the in-app service was not transferred under the redownloaded app. This happened because the in-app service was linked to a specific device.

    Let me clarify that in case you purchase the Starter Plan or an in-ap service, now, it will be accessible to any device that is linked with your Google Play account, and you will be able to use it on any android device in the future.

    I hope it clarifies.

    We remain at your disposal.

    Kind regards,

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