Email notifications have stopped coming

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Jesús Ramos

• January 03, 2023 07:28

Hi,

I've been using the notifications for the arrival and departure of some vessels for a couple months without problem. Since two weeks ago the notifications have stopped arriving but the corresponding credits have been charged to the free 30 each month. For example, yesterday i was doing tests and added the vessel ATLANTIC PRINCE to my notifications as it was close to arriving at a port. I had used 4 of the 30 free credits at the time. I have checked again today and i can see the vessel arrived at port, i have 6 credits used but no email received.

Tahnk you for your time, regards.

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  Tatianna

  • January 07, 2023 00:33

  Dear Jesús,

  Thanks for reaching out.

  Note that as I am writing this reply to you I have already escalated this case and passed it over to our competent team. I will surely get back to you immediately when I have further updates.

  I hope that if in the meantime, there is anything else I can do for you, you won't hesitate to let me know.

  Best regards,

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  Jesús Ramos

  • January 09, 2023 09:47

  Apparently the problem has solved itself, the emails have started coming again. Sorry for the trouble and thank you.

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