Problems with account when installing app on new phone


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    Permanently deleted user

    Hello there, 

    Thank you for reaching out. 

    I would like to explain that the MarineTraffic app has been changed to the freemium app February 2021 and as a result, it is now free to download by everyone while some of its features became paid features.

    Despite this change, we had, of course, considered users that have paid for the app in the past such as yourself. As such, we provided the Starter Plan for free indefinitely to users who paid for the app in the past as long as they keep the same mobile device where they purchase the app in the first place. 

    That is the reason you cannot see the service under your new device but may still be under the old one. 

    I hope the above clarifies the case. 

    Let me know if any further assistance or clarifications are needed. 

    Kind regards, 


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